Employee Benefits Program Frequently Asked Questions

To help answer any questions you may have about your coverage or the processing of your claim, we have created a Frequently Asked Questions section for you.

1. Who is eligible for Employee Benefits?
Employees who are working on a full-time and full-pay basis, working a minimum of 20 hours per week and nine months of the year.

2. When are employees eligible for Employee Benefits?
Employees are eligible for coverage three months from the date of hire. Each employee must complete an employee enrolment form and send the form to HED Insurance and Risk Services within 31 days.

3. Does TotalGUARD include travel coverage?
Yes, travel coverage is included under the Extended Health Care benefit of the TotalGUARD program. The coverage is 100% of out-of-province and out-of-country emergency medical expenses up to a maximum of $1,000,000 per calendar year, and the maximum trip duration is 90 days.

4. Where do I send my claim forms?
Please send all claim forms directly to Green Shield Canada.

If you have not found your answer, please visit our Contacts page, so you know who to contact and your question can be answered as quickly and accurately as possible.

Your business may be small, but your risks are big. That’s why we developed the TotalGUARD employee benefits plan for you and your employees. A group insurance plan that focuses on small companies, and gives them the coverage that has never been available to them because of their size…flexibility, cost effectiveness, administration and guaranteed service.